For Products: (No Refund, Exchange Only) All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. You may contact us within 30 days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value.
For Events: There will be no refunds for cancellations made within 30 days of the event, although substitutions may be permitted. Refunds will not be provided for registrants who do not attend the conference, workshop, seminar and/or other event. Notice of cancellation must be made via e-mail to firstname.lastname@example.org. A cancellation acknowledgement will be sent within 3 business days and fees refunded within 10 business days, subject to this Refund Policy. Note that circumstances beyond the control of the conference organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. Therefore, SelfCareCon reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on the event web site as soon as possible. Where SelfCareCon offers a non-tangible irrevocable services we do not issue refunds once the order is accomplished. As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we provide.
THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
1. non-delivery of the product or service: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us;
2. download issues: it may happen that you are having problems while downloading the product or receiving a service;
3. irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to us for approval;
4. product or services not-as-described: a request based on this reason is satisfied on a case by case basis with SelfCareCon reserving full discretion to make the determination whether a refund is appropriate.
Please note that we are ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for a member of our team to get back to you on the problem.